Del Taco Gift Cards

FAQ / Contact Us (At Bottom of Page)

Order Status
I checked out as a guest. Can I still check my order status?
	If you checked out as a guest, this option will not be available. Please contact us using the form below.
Has my order shipped?
	If you registered with our site prior to placing your order, click on the "My Account" link at the top of our site, log in, and then click on "Customer Orders”. Here you will view the status of your order.
How do I remove unwanted items from my cart?
	If you would like to remove any items from your cart, check the "Remove” box for the unwanted item on the Shopping Cart page. Then click the "Update cart” black box on the bottom right of the Shopping Cart page and the page will refresh with your updated cart status.
How do I change quantities or cancel an item in my order?
	Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
	If you selected one of our expedited shipping options, the UPS tracking number for your package will be emailed to you when your order ships. You will not be able to track your order if you selected FREE USPS shipping.
My order never arrived.
	Click the "My Account" link at the top of our site, log in, and then click on "Customer Orders". Be sure that all of the items in your order have shipped already . If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please use the form below to contact customer service for assistance. Please provide your order #.
An item is missing from my shipment.
	Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please use the form below to contact customer service for assistance. Please provide your order #.

My Account
Is an account required to place an order?
	No, an account is not required to place an order. You may click on the "Home" link at the top of the site and complete your order as a guest. Advantages to having an account include order tracking and customer service follow-up, if necessary.
How do I create an account?
	1)Click the "My Account" link at the top right side of our site. 2)Enter your email address. NOTE: Raving Fan eClub Members must register on this site again. We do not share your Raving Fan emails, even with our Gift Card web site. 3)Then simply follow the prompts to complete your account. Your information is NEVER shared, given, or sold to any other company and is kept completely private.
How do I edit my account information?
	Click the "My Account" link at the top of our site to edit your account information.

I forgot my password.
	Click the "My Account" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you to allow you to reset your password.

Gift Card Information
Del Taco Gift Card Terms & Conditions:
	PROTECT THIS CARD LIKE CASH. NOT REPLACEABLE IF LOST OR STOLEN. Most locations open 24 hours. Reload your card at participating Del Taco locations! For balance inquiries: visit www.MyDelTacoCard.com, call 1-866-781-1047, check your receipt, or have your card scanned at a participating Del Taco restaurant. Your Del Taco gift card can only be used at participating Del Taco restaurants. GIFT CARDS MAY NOT BE USED TO PURCHASE OTHER GIFT CARDS. The value on this card WILL NOT be replaced if lost, stolen, destroyed, altered, or used without permission. This card cannot be redeemed for cash and no change will be given unless required by applicable law. This card is not a debit or credit card and has no implied warranties. This card does not expire and no dormancy fees will be charged. Use of this card constitutes acceptance of these terms and conditions. ©2014 Del Taco LLC
Adding money to my current gift card.
	Del Taco gift cards can be reloaded at any of our participating restaurants in any whole dollar amount from $5-$100. Unfortunately, we do not currently offer a reload option on our website.
CA Gift Card Redemption
	Valid Del Taco-issued gift cards are redeemable for cash at Del Taco restaurants located in California when the card has a cash value of LESS THAN $10.00 at the time a redemption request is made.

International Shipping
Unfortunately, we do not ship to international addresses.

Guarantees
Privacy Policy
	We value your privacy. Please view our Privacy Policy at www.deltaco.com for complete details on how we use the information we collect.
Security
	This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Payment & Billing
What are my payment choices?
	We accept VISA, MASTERCARD, and DISCOVER CARD only. Please note that we will not ship your order until we receive valid payment from you.

Do I pay sales tax on the purchase of a Del Taco gift card or Del Taco merchandise (i.e. apparel, accessories)?
	Sales tax is not applied to the purchase of gift cards, however, purchases paid for with gift cards are subject to sales tax. CA residents will be charged sales tax when they purchase merchandise from the Del Taco Webstore website (deltacowebstore.com).
I have a question on my charges.
	Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service using the form below. Please include your order #.
I need a copy of my receipt/invoice.
	If you registered with our site prior to placing your order, click on the "My Account" link at the top of our site, log in, and then click on "Customer Orders". If you checked out as a guest and need a copy of your receipt/invoice, please write your request (including order#) using the form below.

When will my credit card be charged?
	Your credit card will be charged at the time you submit your order.

Shipping
When will my order ship and what are my shipping charges?
	Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. You will receive an email notification that your order has shipped. (NOTE: Hotmail, Yahoo, AOL, and other web based email providers frequently place emails from us in spam or junk mail folders. Please look in these files for any missing emails from us.)

Should I choose FREE USPS shipping or one of you expedited shipping options?

We offer FREE USPS, UPS Ground, UPS 3 Day Select, UPS 2 Day Air, and UPS Overnight. Shipping times will begin after your order is processed. During heavy volume times, please allow 3-5 days to process your order

FREE SHIPPING
We utilize USPS First Class Mail for our Free shipping option. This shipping option does not provide any tracking information. Please allow 7-10 business days for arrival. You will receive an email notifying you that your order has shipped.

GROUND
Our gift card fulfillment center is located in Santa Ana, CA. As such, Southern California is within one or two days when ground shipping is selected. You can save yourself money by choosing ground shipping rather than our other expedited shipping options if you live in Southern California. Please allow 5-7 business days for arrival of your order to account for order processing and shipping time. You will receive an email with your tracking number for this shipping option.

OVERNIGHT
Overnight shipping does NOT mean you will receive your order the day after you order. It means we will package your order within 24-48 hours, then ship it using UPS overnight service. Please allow 2-3 business days to receive your order. You will receive an email with tracking number for this shipping option.


Handling Fee
Is there a handling fee applied to each order?
	Yes, a nominal handling fee will be added to all orders.

Returns & Exchanges
How do I cancel my order?
	If you have already placed your order and wish to cancel it, please contact customer service using the form below. Please include your order #.

How do I return my product?
	If you wish to return an item that you have received, please contact customer service using the form below. Please include your order #.
When will the credit appear on my credit card account?
	Credits usually take 7-10 business days from the time we receive the returned item(s) before you will see it on your credit card statement.
I received the wrong or damaged product.
	If you feel that you have received the wrong product, or your order was received damaged, please contact customer service using the form below within 72 hours of receiving the product. Please include your order #.


HOLIDAY INFORMATION
Holiday Closures:
	In addition to our regular weekend closures, our fulfillment center will also be closed on the following days. Online orders placed during these days will be fulfilled when we reopen. Thank you for your understanding. November 23rd – 24th (in observance of Thanksgiving) December 25th – 26th (in observance of Christmas) January 1st (in observance of New Year’s)
Reshipment Requests:
	Any reshipment requests made between December 23rd – January 1st will be fulfilled beginning January 2nd.

CONTACT US - This form is for gift card related issues ONLY.

This form is for gift card related issues only. If you would like to provide feedback for any other Del Taco issue (ie food/service issues, nutritional information, etc.) please contact us via our website at deltaco.com/contactus.

We highly value your business and will work with you to resolve your issue. If you know your online gift card order #, please provide it along with your question.

We are open Monday through Friday during business hours to respond to email inquiries. We will reply in the order they are received. During peak holiday buying days when our volume is high, it may take a day or two to respond.

How can we help you with your GIFT CARD issue?

Click here to provide restaurant feedback and for all other non-gift card issues. Thank you.