Order Status |
I checked out as a guest. Can I still check my order status? |
| If you checked out as a guest, this option will not be available. Please contact us using the form below. |
Has my order shipped? |
| If you registered with our site prior to placing your order, click on the "My Account" link at the top of our site, log in, and then click on "Customer Orders”. Here you will view the status of your order. |
How do I remove unwanted items from my cart? |
| If you would like to remove any items from your cart, check the "Remove” box for the unwanted item on the Shopping Cart page. Then click the "Update cart” black box on the bottom right of the Shopping Cart page and the page will refresh with your updated cart status. |
How do I change quantities or cancel an item in my order? |
| Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
How do I track my order? |
| If you selected one of our expedited shipping options, the UPS tracking number for your package will be emailed to you when your order ships. You will not be able to track your order if you selected FREE USPS shipping. |
My order never arrived. |
| Click the "My Account" link at the top of our site, log in, and then click on "Customer Orders". Be sure that all of the items in your order have shipped already . If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please use the form below to contact customer service for assistance. Please provide your order #. |
An item is missing from my shipment. |
| Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please use the form below to contact customer service for assistance. Please provide your order #. |
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